Position: Customer Account Specialist - Manufacturing
Overview
Our client is a key manufacturer of life-saving medical components made at their start-of-the-art injection molding facility. They are consistently recognized as a best place to work and have a high retention rate, a testament to their team-centric, collaborative and work-life balance culture coupled with a great slate of benefits.
About This Opportunity
Are you a customer-focused professional with a knack for managing multiple priorities and building strong relationships? We're looking for an energetic Customer Account Specialist to join our client’s Vermont Operations team!
In this role, you'll be the vital link between their manufacturing customers and their internal teams. You'll manage orders, track deliveries, resolve issues, and play a key part in driving their sales goals forward. If you're passionate about exceptional customer service and thrive in a collaborative environment, we'd love to meet speak with you.
What You'll Do
Manage day-to-day customer service operations including order entry, pricing, and open order reporting
Communicate delivery information and reconcile any discrepancies with customers
Maintain comprehensive records of all customer orders and correspondence
Track delivery performance and identify improvement opportunities
Serve as the primary liaison between customers and internal departments (production, shipping, sales)
Coordinate with production and shipping teams to ensure seamless service delivery
Partner with Business Unit Managers and Field Sales to meet sales targets and forecasts
Manage the RMA process from initiation through resolution
Be the consistent, trusted point of contact for assigned accounts across both Vermont sites
Qualifications
Bachelor's Degree and/or 5–7 years of related experience in customer service, account management, or similar role
Proficient in Microsoft Office Suite and Windows operating systems
Excellent written and verbal communication skills
Strong time management and organizational abilities
Proven ability to manage multiple priorities and accounts simultaneously
Team player who thrives in a collaborative, fast-paced environment
Flexible and willing to work additional hours when needed
Continuous improvement mindset
Professional demeanor
Some travel required
Spanish fluency is a plus!
This position is at our client’s Vermont manufacturing facility
Compensation based on experience, starting at $60,000.